Shipping Terms
The following terms applies when there has been a delay in shipment due to following terms:
If you failed to receive the shipment due to one of the following situations than you must pay any additionally occurred charges:
You provided an incorrect Postal or Zip Code
Incorrect shipping address provided, or the provided address do not exist.
Consignee is absent when the shipping company deliver the package.
Provided Telephone Number might be used by the shipping company or us but we failed to get through.
In any or all of the cases above, the shipping company should usually informs you that they visit your address to deliver a package but you were unavailable. The Shipping Company also usually inform you about how you can retrieve the package. The shipping company may also provide the time they will hold the package for you (Usually 7 days) before it gets sent back to the sender (Us).
The above situations and processes and policy adopted by the shipping company are beyond our control and we do not take responsibility should the above act(s) not take place. Any additional charges made by the shipping company for any reason must be paid by you to retrieve your package.
If the package remains undelivered due to an intervention of legal authority or death in family, a photocopy of supporting documents as a proof is required in order for us to provide full or partial refund.
If the package is delivered to you and you refuse to sign when the package reach the door without a reasonable reason, the package will get sent back to us immediately. any incurred charges by us will be taken out of your order payment and remainder will be refunded to you. We can choose not to accept the returned package based on situation and condition of the package. In which case, no refund or exchange will be provided.
